Privacy Policy for All Care Clinic

All Care Clinic operates https://allcarephysio.ca/ and provides healthcare services in Delta, British Columbia. This Privacy Policy explains how personal information and personal health information are collected, used, disclosed, and safeguarded in accordance with applicable Canadian privacy legislation, including the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Collection of Personal Information

All Care Clinic collects information necessary to manage appointments, provide clinical care, fulfill administrative needs, and process payments.

Types of information collected include:

• Contact Information: Name, phone number, email address, mailing address, and emergency contact details.
• Health and Medical History: Intake forms, symptoms, clinical notes, past medical conditions, assessment findings, and treatment records.
• Insurance and Billing Information: Coverage details, policy numbers, claim information (such as ICBC or WorkSafeBC details), and payment processing data.
• Technical Data: IP address, browser type, device information, visited pages, and cookies collected automatically when browsing the website.

2. Purpose of Collection and Use

Information collected by All Care Clinic is used for the following operational purposes:

• Scheduling appointments and providing reminder notifications.
• Performing physical assessments and delivering clinical care.
• Communicating with clients regarding appointments, inquiries, or billing.
• Direct billing with third-party insurance providers, ICBC, or workplace safety boards.
• Processing debit, credit, or online payments.
• Maintaining internal clinical records as required by provincial health regulations.
• Improving website functionality and online appointment requests.

3. Disclosure of Information

Personal and health information remains confidential. Information is disclosed only under the following circumstances:

• Healthcare Continuity: To other healthcare practitioners involved in care, subject to client consent.
• Third-Party Payers: To insurers, ICBC, or relevant workers’ compensation boards to facilitate direct billing.
• Legal Requirements: When required or authorized by law, court orders, or regulatory bodies governing health professions in British Columbia.
• Service Providers: To trusted third-party vendors (such as web hosting providers, secure clinic management software, or payment processors) who assist in clinic operations under strict confidentiality agreements.

4. Consent

By providing personal information through the website, booking portals, or intake paperwork, consent is granted for the collection, use, and disclosure of that information as outlined in this policy.

Clients may withdraw consent at any time for non-essential communications or marketing updates, subject to legal or contractual limitations. Withdrawal of consent regarding clinical health records may impact the ability to continue providing care.

5. Cookies and Tracking Technologies

The website uses cookies and similar tracking tools to maintain core functionality, analyze web traffic patterns, and improve site navigation.

Visitors can modify browser settings to decline cookies; however, disabling cookies may limit access to specific interactive features on the website.

6. Data Security and Retention

All Care Clinic implements physical, administrative, and technological security measures to protect personal information against unauthorized access, loss, alteration, or disclosure. Physical intake files are stored securely, and electronic records are kept within encrypted, password-protected systems.

Personal and health records are retained for the duration required by provincial legislation governing health records retention, after which records are securely destroyed or permanently anonymized.

7. Individual Rights and Access

Under applicable Canadian privacy laws, individuals hold the right to:

• Request access to their personal health records and information held by the clinic.
• Request corrections to inaccurate or incomplete personal information.
• Inquire about how personal information has been used or disclosed.

Requests for record access must be submitted in writing to the Privacy Officer using the contact details below.

8. Privacy Officer Contact Information

For questions, record access requests, or privacy concerns, contact All Care Clinic:

• Clinic Name: All Care Clinic
• Address: 8425 120 Street, Unit 103 (Ground Floor, Life Labs Building), Delta, BC V4C 6R2, Canada
• Phone: 604-503-1233 / 236-332-6237
• Email: allcarephysioclinics@gmail.com